Making It Easy for Customers to Choose You


If someone were standing in front of you and told you that they were considering buying my desk from you or from Vendor Z, what would you say to convince them to buy from you?


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Isn’t it frustrating? All you need is a new computer desk (or whatever you may be currently shopping for), but you can’t make a decision you’re comfortable with. It shouldn’t be this hard, should it? What’s holding you back? Probably lack of information.

Here’s something every website owner should know. When visitors come to your site, they are looking for a reason to buy from you. Think that’s stating the obvious? You’d be surprised! I come across countless sites every day that do everything but give the visitor a reason to buy, subscribe, click, call, or otherwise take action. It’s a fatal mistake in any business, but it’s especially damaging for web-based companies.

Let’s continue with our example of buying a computer desk. You start with the big three office-supply stores. You click the “office furniture” link, and you’re faced with a barrage of links to pages about lamps, printer stands, bookshelves, and more. Then you get to the desks. Computer desks, desk collections, metal desks, workstations, geez! There are lots of links, but no information. Finally, after drudging through pages of links, you find some actual copy that describes a desk you think you might want.

You look over the features. You write down the price. You gather the shipping or delivery information. Great! Now, on to the next site.

When you arrive, everything looks almost the same except the logo. Same navigation, some links, same inventory, same prices. The shipping amount is the same, and the delivery policy is identical to the site you just came from. As you click from site to site, it’s like déjà vu. How are you supposed to make a decision to buy when all your options are equal? What will be the determining factor between site A and site B?


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If you’re feeling frustrated just reading this scenario, imagine how your site visitors feel. When they come to your site, they are looking for a clear reason to buy from you instead of all the other sites. Do you give them a reason? Do you give them several reasons?

If all factors are equal – even if all factors are similar – your visitors will find it difficult to make a decision. When they start guessing at which site would be best to buy from, you start losing business. Maybe they’ll choose you, maybe they won’t. There is a way to ensure you are chosen over your competition. You have to clearly point out how you are different or better than every other option available.

Also, since most businesses are claiming excellent customer service, it’s an overused promise that has begun to carry less and less weight. You need something solid. You need something that is persuasive. If I were standing in front of you and told you that I was considering buying my desk from you or from Vendor Z, what would you say to convince me to buy from you? Here are some things to consider when trying to discover ways to differentiate yourself from other businesses.

– Offer free shipping (on all orders or on orders over a certain amount)

– Decrease your inventory and only carry specialty items

� Decrease your inventory and only carry specialty items

– Lower your prices

– Raise your prices (works well for premium goods & services)

– Increase your area of expertise (for service-based businesses)

– Achieve ratings or rankings from well-known associations or organizations

– Achieve ratings or rankings from well-known associations or organizations

– Apply for a patent

– Win awards

– Offer a customer loyalty program


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